Terms and Conditions
Effective date: 29 August 2025
1. Acceptance of Terms
By accessing or using this website, booking an appointment, or engaging with Gather Psychology (“we”, “our”, or “us”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must not use this website or our services.
2. Services
Gather Psychology provides psychological therapy, counselling, assessments, and related mental health services. Services are delivered either in person, via telehealth (video conferencing or phone), or other secure platforms as agreed. Services are intended for individuals seeking mental health support within Australia.
3. Eligibility
You must be at least 18 years of age to engage services directly. Clients under 18 require the involvement and consent of a parent or legal guardian. By booking or attending services, you confirm you have the legal capacity to enter into this agreement.
4. Confidentiality
All information shared during therapy sessions is treated as confidential in accordance with the Australian Privacy Principles and professional ethical guidelines. Confidential information will not be disclosed to third parties without your consent, except in circumstances where:
There is a risk of harm to yourself or others;
There is suspicion of child abuse, neglect, or abuse of vulnerable adults;
Disclosure is required by law (e.g. court orders, mandatory reporting).
5. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
6. Use of Online Platforms
When accessing telehealth sessions, you agree to use a secure, private, and distraction-free environment. Gather Psychology is not responsible for any confidentiality breaches or technical issues that occur due to your internet connection, devices, or environment. You are also subject to the telehealth platform provider’s terms and conditions.
7. Limitations of Online Therapy
Telehealth is effective for many people, but it may not be suitable in all circumstances, particularly in cases of acute mental health crises or emergencies requiring immediate, in-person care. If you are experiencing a crisis, please call 000 or contact Lifeline on 13 11 14.
8. Appointments, Cancellations, and Refunds
We require at least 24 hours’ notice to cancel or reschedule an appointment.
Late cancellations (less than 24 hours’ notice) or non-attendance may incur the full session fee.
Refunds for pre-paid sessions will be considered on a case-by-case basis.
9. Payment Terms
Payment is due at the time of booking or immediately following each session, unless otherwise agreed. Accepted payment methods include EFTPOS, bank transfer, or other arrangements advised at the time of booking. Failure to make timely payment may result in suspension of services until fees are settled.
10. Disclaimer of Warranties
Services are provided on an “as is” basis without warranties, express or implied. While we are committed to delivering professional care, we make no guarantees regarding specific outcomes or results. Individual experiences and progress will vary.
11. Limitation of Liability
To the fullest extent permitted by law, Gather Psychology and its practitioners are not liable for any loss, damage, or costs (including indirect or consequential loss) arising from your use of this website, telehealth platforms, or participation in our services. Nothing in these terms excludes any guarantees, rights, or remedies you may have under the Australian Consumer Law that cannot be excluded.
12. Intellectual Property
Unless otherwise indicated, all content on this website (including text, graphics, logos, and images) is owned by or licensed to Gather Psychology and is protected under Australian copyright law. Content may only be used for personal, non-commercial purposes. You may not reproduce, adapt, distribute, or exploit content without our prior written consent.
13. Governing Law
These Terms and Conditions are governed by the laws of New South Wales and the Commonwealth of Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.
14. Modifications to Terms
We may amend these Terms and Conditions from time to time. Updated versions will be published on this website and will apply from the date of publication. Your continued use of our services or website constitutes acceptance of the updated terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Gather Psychology
Email: admin@gatherpsychology.com.au
Phone: +61 431 962 995